For Southwest and Airbnb, Response Makes the Crisis | David PR
How you respond to a crisis often impacts your business more than the crisis itself. Evidence of this emerged last
How you respond to a crisis often impacts your business more than the crisis itself. Evidence of this emerged last
When I first started in the public relations business, I heard the term “Thought Leader” and kind of smugly laughed
We often hear about celebrities getting paid big bucks to endorse products on Instagram. Reality television personality, model and entrepreneur
We feel it in our bones. Free speech is a cornerstone of our democracy, and the First Amendment guides many
The university admissions process is a big topic around my house these days as my daughter is prepping for college
Late last year, I met author and customer experience sage Brian Solis. My blog post about my conversation with him,
Everyone in service businesses talk about it. Amazon.com lists more than 100,000 titles on the topic. Sometimes it seems like
Honestly, my first reaction to hearing the news that Sony was cancelling the release of its movie The Interview because
Rarely a week goes by that I don’t encounter someone who is frustrated with social media. I have friends who
Businesses spend years and millions of dollars making it easier for customers to find them online, but an emerging trend suggests they
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