DavidPRBlog Deeper Dive Into Changing Customer Experience: 5 Questions with Brian Solis Late last year, I met author and customer experience sage Brian Solis. My blog post about my conversation with him, Read More »
DavidPRBlog Is Customer Experience the Next Killer App? Everyone in service businesses talk about it. Amazon.com lists more than 100,000 titles on the topic. Sometimes it seems like Read More »