
Customer Service Sets You Apart – Especially When Things Go Wrong
In the past two days, my perception of two brands changed for the better, even though things went wrong with

In the past two days, my perception of two brands changed for the better, even though things went wrong with

Publishing your own news, part of the “democratization” of journalism and communications, has opened many doors for companies to spread

Can someone please tell me why Beyoncé and Jay-Z went to Cuba? The first couple of hip-hop traveled there on

My first public relations job was in the Capitol Hill communications office of a U.S. Senator, and I reported to

Two weeks ago, I published a blog post (When “Nigeria” Comes Calling) about my experience with a scam artist who

We can prevent thousands of future public relations problems by implementing one simple rule: Never name something after a living

Last week, my firm was offered an opportunity to pitch a terrific piece of new business. An international oil company

“Instead of taking my family on a Carnival cruise for spring break, we’re just going to half fill the bathtub,

Each morning, I walk outside and pick up my copy of The Miami Herald, rescuing it from my driveway after

Some PR efforts don’t succeed. Last week, Miami Marlins owner Jeffery Loria bought full-page ads in South Florida’s daily newspapers