Storm tips from a veteran PR guy

Storm tips from a veteran PR guy

From the Miami Herald.

Hurricane Dorian is an incredibly frustrating storm that currently has the entire state of Florida in the “cone of uncertainty.” Residents and business owners from the Keys to Jacksonville are in “wait and see” mode. It’s almost humorous to me that the weather service, which is in the prediction business, can have forecasts that are off by 500 miles and still be “accurate,” but I digress. I have been through many hurricanes, including the big dog Andrew in 1992, and I have a few thoughts and communications tips as we wait for the next advisory.

  • Do what you can to help your customers and clients. This morning I noticed a restaurant in my neighborhood left its outdoor flat-screen TVs on and tuned to the Weather Channel. Somebody at Gyu-Kaku Japanese BBQ realized that even though they aren’t open for breakfast, why not leave the TVs on overnight so people who pass by can get the latest info. The Miami Herald lowered its paywall for the duration of the storm. I think they view it as a public service, and the publishing company has a long history of supplying information during hurricanes. If there’s something you can do to help your clients, even if it’s a little thing, give it a try as you can build goodwill over time.

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Will you fly on a Boeing 737 Max?

Will you fly on a 737 Max? | David PRBooking flights for summer travel is in high gear so here’s a question: Will you fly on a Boeing 737 Max, assuming its anti-stall problem gets fixed to the satisfaction of the FAA? For a couple reasons, I don’t think I will; but more importantly, I question whether the 737 Max will ever fly again.

For those who don’t know the backstory, the 737 Max is the latest iteration of Boeing’s 737 aircraft which first started flying in the late 1960s. Its stabilization system, and perhaps a flawed iterative design, have been blamed for two crashes that killed 346 people. The planes have been grounded until further notice, and American Airlines, for example, has cancelled all 737 Max flights through August 19. (If you are looking for more details about the system/design issue, I found this article interesting, Is the Boeing 737 Max Worth Saving? )

When planes crash, we eventually learn what happened (black boxes and the like), and in most instances the crash is caused by something specific that has little to do with the plane itself. Birds fly into engines as happened during the Miracle on the Hudson, improperly stowed hazardous materials catch fire and a Valuejet plane plummets into the oblivion of the Everglades, or some form of human error leads to a catastrophe. Most of the time, it’s weather, terrorism or pilot error – but not a flaw with the plane itself. And even in the case of TWA flight 800 which exploded in 1996 after faulty wiring ignited the plane’s fuel, that was a problem on one aircraft that wasn’t detected on the whole fleet of then 747s.

Boeing’s problem impacts 344 planes operating around the world, and the issue affects all the planes due to the overall design and the systems that keep them in the air. When planes fall out of the sky because of a flawed design or a botched system, consumers will rightfully panic and it’s hard to imagine the flying public embracing the 737 Max, even if it gets the thumbs up from the FAA.Read More

Why Marketing Pros Should Care About the Dark Web

Deep Web and Dark WebMany marketing pros have no interest in technology, and when I bring up subjects like the deep web and the dark web, their eyes glaze over and they quickly reach for their phones. But after researching online reputation issues for my new book How to Protect (Or Destroy) Your Reputation Online, I can say with absolute certainty that marketing professionals who ignore the deep web and the dark web do so at their organization’s or their client’s peril.

We begin most of our online interactions through a search engine like Google or Bing, or we access information directly through mobile apps associated with Facebook, CNN, the Weather Channel or another organization that makes its offerings easily reachable. This part of the internet, which everyone can see and is indexed by search engines, is known as the “surface web” and sometimes called the clear web or visible web.

However, vast amounts of information and data are exchanged out of the sight of search engines. Known as the “deep web,” this includes dynamic web pages, blocked sites, unlinked sites, private sites (like those that require login credentials), non-HTML content and private networks. Some estimates suggest the amount of information on the deep web (also known as the deep net, invisible web or hidden web) is 500 times greater than the surface web.

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Person of the Year?

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A few years ago, my aunt Rosie told me of a great Thanksgiving tradition: After the big meal, her family discusses who should be named TIME‘s Person of the Year.  Since I typically distribute my blog on Thursday afternoons, I decided to offer up the question as a topic for turkey day conversation and included a survey in this post.  I have suggested a few nominees , and you can vote for one of them or write-in your own.Read More